Practical marketing, branding, and business tips.

A 3-Step Guide to Managing Client Requests

How do we handle the seemingly endless and difficult requests from clients and what can we do to stop them from happening in the future?

Customer Experience: Why it matters and how to do it well.

We look at what it means to put your customer at the centre of the customer experience and what you should consider when building a process.

The Go-To Series: Part 5 - Customer Engagement Standard Operating Procedure (SOP)

This ever-changing document explains the processes that you should follow when interacting with customers. Here's what should be in yours.