But here’s the thing: there’s actually a really simple number that can help you get some clarity. It’s not fancy. It doesn’t need a spreadsheet. But once I learnt it, I stopped overthinking every single decision. It’s called Customer Lifetime Value.

It’s not sexy. It’s not viral. But it’s what finally makes marketing feel less like chaos and more like a choice.

Many small business owners assume they need more visibility to attract customers, but that’s often not the real issue. In this article, we unpack the most common reason B2C customer acquisition strategies fail, and share four clear steps to help you fix it and start attracting the right people.